RAPID US MARKET
ENTRY & DEPLOYMENT
* YOUR SOLUTIONS *
FOR THE US PUBLIC SAFETY MARKET:
INTRODUCED, IMPLEMENTED, SUPPORTED, SCALING, SUCCEEDING!
From pre-sales to post-sales, we can be your company's tactical bridgehead into the US Public Safety market!
From US Federal, State & local governments to qualified private sector customers - we can help you succeed!
Led & operated by experienced, industry-savvy US-based, professional subject matter experts, our strategic & tactical services are built to meet the needs of all types and sizes of clients - from small, early stage startups to augmenting the staff of large firms - delivering lasting results with measurable success & growth.
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Our services are "built to scale", in more than one way. We plan the deliverables, together with your team, based on your specific needs at each of your sales phases, and scale up as needed for future phases. No task is too small nor any project too large.
We can deliver a one hour demo in Washington DC tomorrow morning on your behalf, represent your company at a trade show in Las Vegas, deliver a 4 week implementation project of your solution at a restricted-access US military base somewhere in any of the 50 states, and then support your customers by our US-based specialists - if this is what you need to win the US markets.
Helping you save international travel costs, wasted time and border-crossing hassles is just the start. We provide our clients with access to valuable US trusted partners and other resources, such as law firms specializing in your needs, VC's and other funding sources such as grants and more. Your company's success is ours - and we'll work hard to make it happen.
Please get in touch with us today to learn how Bridgehead Solutions team can be your "Boots on the Ground" in the US, and help your solutions succeed.
PRE-SALES SUPPORT
Our US-based team of professionals will deliver on-site professional demos of your solutions, providing your company with swift physical response and saving travel costs & wasted time.
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With US Citizenship and security clearance readiness, BHS team members are able to work with customers at sensitive & secure locations that are typically inaccessible to non-US vendors.
BHS seasoned Sales Engineers will prepare, configure and deliver a live, customized demo of your solution to your potential customer, at the customer’s selected US location.
As part of a customized solution demo preparation, BHS SE can perform discovery sessions of the customer’s specific setup for the customized demo, configure your solution accordingly (with your team’s assistance, if needed), and deliver it to the customer at their US location.
MARKETING ASSISTANCE
Our US-based team of professionals will provide physical presence in industry leading trade shows across the US, providing your company with continued physical response and saving your team's travel costs & wasted time.
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With US Citizenship and security clearance readiness, BHS team members are qualified to attend most closed forums & trade shows (such as IACP, Natia and others) that are typically inaccessible to non-US vendors.
From planning, preparation, attendance and follow-up, our US-based team can augment your marketing tactics and remote staff by participating (on your company's behalf) in any industry trade show, deliver in-person booth demos, presentations and keynotes, collect & qualify show attendee leads and assist in followups.
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BHS seasoned Sales Engineers and trained booth attendants will make sure your visitors get the attention they need and the information they request.
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Working together with your remote team, BHS team members can support live remote sessions with your product managers and executives - directly from your company's booth!
SOLUTION IMPLEMENTATION
US-based team of professionals will deliver your solution implementation project at your customer's US location, providing quick response time, saving travel costs & wasted time.
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With US Citizenship and security clearance readiness, BHS team members are able to work with customers at sensitive & secure locations that are typically inaccessible to non-US vendors.
BHS SE will deploy a Proof of Concept/Pilot or the production ready version of your solution at the customer’s selected US location. Implementation can include training of any number of the customer’s employees/users to allow the PoC, and later the production system to be successful.
BHS team members will be available for repeat visits at the customer's US site to ensure smooth adoption and audit proper usage.
POST-SALES SUPPORT
BHS can set up, deploy and operate your customer support system from the ground up, ready to support your customers - in a matter of days!
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We can even provide LIVE US-based agents to get your company started and solutions supported.
Our agents can provide your customers with Tier1 support and escalate issues that require knowledge not found in the knowledge base to your remote team.
Other models are available as well.
As part of this service, our CRM & Support analysts will configure, launch and operate your cloud-based Customer Support system, providing upwards of 24x7, omni-channel and multilingual support to your customers.
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Your US (and global) customers will have the confidence that professional help is only an email, chat or phone call away!
As part of setting up your Customer Support system, we will be building the foundation of your product knowledge-base, and populate any existing as well as new knowledge (from "how to" articles to issue troubleshooting scripts and solutions) to be used by both your customers and support specialists. At any time you may decide to take over the system's operation, at which point all the knowledge, workflows and historical data will remain yours to build up and scale out from.
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BHS team can continue to provide physical assistance to your support team, including availability for US customer visits for on-site support, user retraining, usage auditing etc.
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